Privacy Policy

Introduction

xavintelorquzy.top Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains what data we collect from visitors to our website xavintelorquzy.top, how we use your information, and your rights regarding your personal data under the General Data Protection Regulation (GDPR) and Cyprus data protection laws.

As the data controller, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently. This policy applies to all personal data we process about you when you visit our website or use our services.

Data We Collect

We collect and process various types of personal data depending on how you interact with our website and services. The data collection includes both information you provide directly and information we gather automatically through your use of our website.

Information You Provide Directly

• Contact information including name, email address, phone number, and postal address
• Project details and requirements when you submit enquiry forms
• Communication preferences and any other information you choose to provide
• Business information if you are representing a company or organisation

Information We Collect Automatically

• Website usage data including pages visited, time spent on pages, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies data (see our Cookie Policy for details)
• Referral source information showing how you found our website

How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. How we use your data depends on how you interact with our services and the preferences you have expressed.

Primary Uses

• To respond to your enquiries and provide information about our renovation services
• To prepare quotations and proposals for your renovation projects
• To communicate with you about your projects and provide customer support
• To process and fulfil service requests and manage our business relationship
• To improve our website functionality and user experience

Marketing and Analytics

With your consent, we may use your information to send you marketing communications about our services. We also use analytics tools to understand how visitors use our website and to improve our services. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. We rely on the following legal bases:

• Legitimate interests: To operate our business, provide services, and improve our website
• Contract performance: To fulfil our obligations when providing renovation services
• Consent: For marketing communications and certain cookies
• Legal obligations: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting our business
• With professional advisers such as lawyers, accountants, and insurers
• When required by law or to protect our rights and safety
• With analytics and advertising platforms like Google Analytics and Google Ads, subject to your consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it is processed.

• Contact enquiries: Retained for up to 3 years unless you request deletion
• Customer project data: Retained for up to 7 years for legal and warranty purposes
• Website analytics data: Retained according to Google Analytics settings (typically 26 months)
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under GDPR and Cyprus data protection laws, you have several rights regarding your personal data. These rights include the ability to control how your information is processed and to ensure its accuracy.

Your Rights Include:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing that requires it

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Secure data transmission using encryption protocols
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Staff training on data protection and security practices
• Secure data storage and backup procedures

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the contact information below. We are committed to addressing your concerns promptly and effectively.

Complaints and Supervisory Authority

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection. You can also contact us directly to resolve any concerns before escalating to the supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "last updated" date at the top of this policy and, where appropriate, provide additional notice through our website or direct communication.